Terms and Conditions

Last updated: 10.06.2026

These Terms and Conditions apply to the use of this website and to services provided by Wanda White Global.

By using this website, making an enquiry, booking a session, purchasing a package or engaging services from Wanda White Global, you agree to these Terms and Conditions.

  1. Business Information

Legal Business Name: Wanda White Global
Trading Name: Wanda White Global
Business Structure: Sole Trader
Business Address: 103 Bagley Wood Road, Oxford, OX1 5NA, England

Wanda White Global provides educational, coaching, mediation-informed and conflict resolution support services.

  1. Professional Status

Wanda White is a CEDR Accredited Mediator, Conflict Resolution Specialist and Counselling Skills Practitioner.

Services provided by Wanda White Global are designed to support communication, understanding, problem-solving, personal development and conflict resolution.

  1. Scope of Services

Wanda White Global may provide services including, but not limited to:

  • Relocation support
  • Relocation Reset Programme
  • Individual support sessions
  • Joint support sessions
  • Family communication support
  • Family Mediation Support
  • Workplace conflict resolution
  • Workplace mediation
  • Commercial and civil mediation
  • Communication workshops and training
  • Conflict prevention support
  • Pro bono or reduced-fee support, where available

Services are provided for educational, coaching, mediation-informed and conflict resolution purposes only.

  1. Services Not Provided

Services provided by Wanda White Global do not constitute:

  • psychotherapy
  • counselling or mental health treatment
  • legal advice
  • regulated family mediation
  • financial advice
  • immigration advice
  • visa advice
  • residency advice
  • tax advice
  • property advice
  • medical advice
  • crisis support

Clients remain responsible for obtaining independent professional advice where required.

  1. Family Mediation

Wanda White Global does not provide regulated Family Mediation services.

Wanda White Global cannot issue MIAM certificates or any documents required for court-directed family mediation processes.

Where regulated family mediation is required, clients may be advised to contact an appropriately accredited Family Mediator.

Family Mediation Support provided by Wanda White Global is intended to support communication, understanding, preparation, emotional clarity and practical discussion. It does not replace legal advice, court processes, regulated family mediation, therapy or safeguarding support.

  1. Legal Advice

No legal advice is provided by Wanda White Global.

Clients are encouraged to seek independent legal advice where appropriate, particularly where legal rights, legal responsibilities, court proceedings, contracts, separation, divorce, children arrangements, employment matters, commercial disputes or property matters are involved.

  1. Immigration, Visa, Residency, Tax and Financial Advice

Wanda White Global does not provide immigration, visa, residency, tax, financial, property or legal advice.

Any discussions relating to relocation, residency, visas, taxation, finance, property, legal obligations or international relocation are for general informational, educational and practical guidance purposes only.

Clients must not rely on information shared during sessions as professional advice in these areas.

Clients are responsible for obtaining advice from appropriately qualified professionals before making relocation, immigration, legal, financial, tax, property or residency-related decisions.

  1. Relocation Support Services

Relocation support services are provided for informational, educational, emotional, communication and practical guidance purposes only.

Relocation support may include support with communication, emotional preparation, family transition planning, identity and adjustment, post-move support and conflict resolution around relocation-related decisions.

Relocation support does not include legal advice, immigration advice, visa advice, financial advice, tax advice, property advice or professional relocation consultancy advice.

  1. Service Delivery

Services are primarily delivered online via Google Meet.

In-person sessions may be offered by prior agreement and are subject to availability, location and any additional travel or venue costs.

Clients are responsible for ensuring they have a suitable internet connection, private space and functioning device for online sessions.

  1. Booking

Bookings are subject to availability.

A booking is confirmed only when Wanda White Global has accepted the booking and payment has been received, unless otherwise agreed in writing.

Wanda White Global reserves the right to refuse, postpone, cancel or discontinue services where the service is considered unsuitable, unsafe, inappropriate or outside the scope of practice.

  1. Fees and Payment

Full payment is required at least 48 hours before the scheduled session unless otherwise agreed in writing.

Accepted payment methods include:

  • bank transfer
  • Revolut

Unless otherwise stated, fees quoted are not subject to VAT.

Should VAT become applicable in the future, Wanda White Global reserves the right to amend its fees accordingly.

Fees for bespoke services, workplace support, commercial mediation, civil mediation, workshops and training may be quoted individually.

  1. Cancellation and Rescheduling Policy

Clients may reschedule a session without charge by providing at least 48 hours’ notice.

Where notice is provided less than 48 hours before the scheduled session, 50% of the session fee will be payable.

Where notice is provided less than 24 hours before the scheduled session, the full session fee will be payable.

Exceptional circumstances may be considered at the discretion of Wanda White Global.

  1. No-Show Policy

If a client fails to attend a scheduled session without prior notice, the session will be considered delivered and no refund will be issued.

For package clients, a missed session may be deducted from the package or session credits.

  1. Late Arrival Policy

Sessions will finish at the agreed scheduled time regardless of the client’s arrival time.

Late arrival will reduce the available session time and will not result in a fee reduction, refund or extension of the session.

If a client is significantly late, Wanda White Global may treat the session as a no-show.

  1. Packages and Validity

Three-session packages must be used within four months of purchase.

Five-session packages must be used within six months of purchase.

Any unused sessions remaining after the validity period may expire unless otherwise agreed in writing.

Programme validity periods will be confirmed at the time of booking. Where a programme includes flexible session credits, the credit structure will be explained before purchase.

Unused sessions or credits are not automatically refundable once the package or programme has started, subject to any statutory cancellation rights that may apply.

  1. Session Credits

Where a programme uses session credits, the following credit guide may apply unless otherwise stated:

  • Individual Session: 1 credit
  • Joint Session: 2 credits

Credits may be used flexibly according to the client’s circumstances and the agreed programme structure.

Credits cannot be exchanged for cash.

Credits cannot be transferred to another person unless agreed in writing by Wanda White Global.

  1. Transferability

Packages, programmes, prepaid sessions and session credits are non-transferable and may not be assigned to another individual, family, organisation or third party unless agreed in writing by Wanda White Global.

  1. Consumer Cancellation Rights

Where a client purchases services online, by email, by telephone or without meeting in person, consumer cancellation rights may apply.

Consumers may have a legal right to cancel within 14 days of entering into a contract for services.

If a client asks for services to begin within the 14-day cancellation period, the client acknowledges that they may be required to pay for any services delivered before cancellation.

If the service has been fully performed with the client’s agreement before the end of the 14-day cancellation period, the client may lose the right to cancel once the service has been completed.

This section does not affect any statutory rights that cannot be excluded by law.

  1. Refunds

Refunds are considered in accordance with these Terms and Conditions and any applicable statutory rights.

No refund will be issued for sessions already delivered.

No refund will be issued for missed sessions, no-shows or cancellations made with less than 24 hours’ notice.

Where a package or programme has been purchased and the package or programme has already started, no refund will be provided for unused sessions or remaining credits. In such circumstances, remaining sessions may be rescheduled within the applicable package or programme validity period, subject to availability and these Terms and Conditions.

Refunds for packages or programmes that have already started will only be considered in exceptional circumstances, such as serious illness, accident, bereavement, death of a participant, or other significant unforeseen life events. Any such refund request will be reviewed individually and remains at the discretion of Wanda White Global.

This clause does not affect any statutory rights that cannot be excluded by law.

  1. Client Responsibilities

Clients agree to:

  • provide accurate and relevant information
  • attend sessions on time
  • communicate respectfully
  • participate voluntarily
  • avoid abusive, threatening or intimidating behaviour
  • respect confidentiality
  • avoid recording sessions without prior written agreement
  • seek professional advice where legal, financial, medical, safeguarding, immigration, tax or specialist advice is required

Wanda White Global may end or pause services if a client behaves in a way that is abusive, unsafe, coercive, threatening, discriminatory or inappropriate.

  1. Confidentiality

Wanda White Global treats enquiries and sessions confidentially.

However, confidentiality is not absolute. Information may need to be disclosed where there is:

  • risk of serious harm to the client or another person
  • safeguarding concern involving a child or vulnerable adult
  • legal obligation to disclose
  • concern relating to criminal activity
  • court order or regulatory requirement
  • risk to safety or wellbeing

In workplace, organisational, commercial or multi-party matters, the confidentiality arrangements may be agreed separately depending on the nature of the service.

  1. Safeguarding and Suitability

Wanda White Global does not provide emergency or crisis support.

If there is an immediate risk of harm, clients should contact emergency services or an appropriate crisis support service.

Wanda White Global may decline, pause, refer or discontinue work where the matter appears unsuitable, unsafe, outside the scope of service, or where another professional service would be more appropriate.

  1. No Guarantee of Outcome

Wanda White Global aims to provide structured, professional and supportive services.

However, outcomes cannot be guaranteed.

Conflict resolution, communication improvement and personal or organisational progress depend on many factors, including the willingness, honesty and participation of the individuals involved.

  1. Workshops and Training

Workshops and training are tailored according to the needs of the organisation, group or participants.

Fees, format, preparation requirements, cancellation terms and delivery arrangements will be agreed before the workshop or training takes place.

Materials provided during workshops or training are for the personal or internal use of participants only and may not be copied, reproduced, shared, resold or delivered by others without written permission.

  1. Pro Bono and Reduced-Fee Support

A limited number of pro bono or reduced-fee spaces may be available for individuals and families experiencing financial hardship or exceptional circumstances.

Availability is limited and support is offered at the discretion of Wanda White Global.

Submitting an enquiry does not guarantee that pro bono or reduced-fee support will be offered.

Wanda White Global reserves the right to accept, decline, pause or withdraw pro bono or reduced-fee support at its discretion.

  1. Intellectual Property

All website content, written materials, training materials, workshop resources, session materials, service descriptions, frameworks and methods remain the intellectual property of Wanda White Global unless otherwise stated.

The Beyond Conflict Method and related materials may not be copied, reproduced, adapted, taught, delivered, distributed or used commercially without prior written permission from Wanda White Global.

Clients may use materials provided to them for personal or internal purposes only.

  1. Website Use

Users agree not to misuse this website, submit false information, attempt to interfere with website functionality, copy website content without permission or use the website for unlawful purposes.

Wanda White Global may update, change or remove website content at any time.

  1. Third-Party Platforms and Links

Wanda White Global may use third-party platforms such as Google Meet, Google Calendar, payment providers, email services or other online tools.

Wanda White Global is not responsible for the availability, security, privacy practices or performance of third-party platforms.

This website may contain links to external websites. These links are provided for convenience only. Wanda White Global is not responsible for the content or practices of third-party websites.

  1. Data Protection and Privacy

Personal data is handled in accordance with the Privacy Policy of Wanda White Global.

Clients should read the Privacy Policy to understand what personal information may be collected, how it is used, how long it is kept and what rights clients have.

  1. Limitation of Liability

Wanda White Global will provide services with reasonable care and skill.

To the fullest extent permitted by law, Wanda White Global shall not be liable for any indirect, consequential or economic loss, including loss of income, loss of business, loss of opportunity, loss of reputation or loss resulting from decisions made by clients following sessions.

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

  1. Changes to These Terms

Wanda White Global may update these Terms and Conditions from time to time.

The latest version will be published on the website.

Clients will be bound by the terms in force at the time of booking unless otherwise agreed in writing.

  1. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the courts of England and Wales, unless otherwise required by law.

  1. Contact

For questions about these Terms and Conditions, please contact:

Wanda White Global
103 Bagley Wood Road
Oxford
OX1 5NA
England